FAQ's

FAQs

Got questions? We've got answers!

Shipping

Where do you ship to?

Almost anywhere your heart desires or that you can see on a map! Planets, other than earth, are not included, at the moment. See our Shipping Policy for more information.

Where will my order ship from?

We work with a wonderful manufacturer in the USA. The rest is a secret. Shhh. If we told you, we’d have to…J/K!

When will I receive my order?

Usually, it takes 2-3 days to fulfill an order, after which it’s shipped out. Shipping time will depend on your location. See our Shipping Policy for more information.

How do I track my order?

You’ll receive a tracking link via email when your order is shipped. If you have any other questions about your tracking or shipment, shoot us an email at support@fckingshine.com.

Can you split my order to ship to different locations?

Unfortunately, we cannot. If you wish to send items to different locations, please place a separate order for each shipping address.

Will I be charged for customs fees?

An additional VAT, tariff, and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

Check your shipping confirmation email for any mistakes in the delivery address
Ask your local post office if they have your package
Check with your neighbors in case the courier left the package with them

If the shipping address was correct, and the package was not left at the post office or at your neighbor’s, get in touch with us at support@fckingshine.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

I am missing an item. What should I do?

If you ordered more than 1 item, it may have been shipped separately. We want you to get your items as soon as possible. Please check your tracking notifications first, then email us support@fckingshine.com if you need more help.

We are not responsible for missing items 14 days after an item/s have been delivered. Should you discover a missing item, you must notify us within 14 days of the delivery date and we will do our best to make you happy. But after that time frame, we can no longer be responsible.

I received a wrong/damaged product. What should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@fckingshine.com within a weeks’ time with a photo of the damaged product and your order number. We’ll get back to you with a resolution asap!

Discounts & Coupons

I met the Promotional Free Shipping threshold but one of the items was canceled. Do I still get free shipping?

Yes! If you met the minimum free shipping threshold when your order was placed but part of your order was canceled by us, the order will still ship for free.

I forgot to add a coupon code to my order while checking out, can you add this discount to my order?

I have good news and bad news. We’ll start you off with the bad news first. At this time, coupon codes can’t be added after. Now for the good news. Your coupon code does not expire! Woohoo! Optimistic people.

Billing

When will I be charged?

We will collect payment and post the actual amount of the purchase only when your order has shipped from the warehouse. For your security and protection, fckingshine.com will pre-authorize the full amount of your purchase plus applicable sales tax and shipping to verify your billing address and payment information. The charge will be listed on your credit card bill as: FckingShine or MsConnectGlobal and the total amount charged.

Why do I keep getting Billing Information errors?

Here are some suggestions on why you may receive these error messages:

“The billing information that you entered does not match your credit card information. Please verify your billing information to ensure that it matches your credit card billing address (i.e., street/city/state/zip address must match EXACTLY).”

If you receive this message after you have attempted to submit your order, you may want to check the following: Ensure that there are no typos or misspellings with your name, street address, city, state, and zip code. Verify that your billing address on your credit card bill is exactly the same as you have entered.

Call your issuing bank to ensure that it has recently updated their online transaction database. In some cases, the address they have entered into their online address verification system is outdated. You may want to try an old address, because in some cases, it takes a while for banks to update their information.

**Please be aware that with each submission, you may place another hold on your funds for the total amount of the order. In many cases, submission with a valid credit card number with an incorrect billing address will still result in a hold on your account. If this occurs, please note that those authorizations will drop off your account within 2–4 business days, depending on your issuing bank. Please contact your bank for further questions.

Cancellations, Refunds & Exchanges

Can I cancel my order?

If you act fast, we may be able to cancel the order. By fast we mean within 15 minutes of placing the order. Please note that our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Once the order has been sent to our warehouse for processing, neither you nor our customer support staff can change it.

I canceled my order and it's showing up on my credit card statement as being charged?

This is a temporary hold placed by your bank/credit card company. If you received a confirmation email from us that confirmed your order was canceled, your bank/credit card will remove the hold within 3-5 business days. Your order will not be captured, charged or processed. Captured: Shows as pending but will not go through.

I ordered the wrong item. What should I do?

Cancel within hours and email us. We will do our best to cancel your order before it’s shipped.

Do you offer refunds?

We offer a full refund on your order if you received the wrong item/s or if they were damaged/defective. Please visit the Return Policy page for what we need and we’ll sort this out for you asap.

Do you offer exchanges?

We process exchanges if you received the item damaged, defective, or incorrect. Simply visit the Return Policy page for complete details.

Can I exchange an item for a different size/color?

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts. Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please let us know at support@fckingshine.com within 14 days of receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.

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